STAFF SNAPSHOT: Heidi Tracey Baillie, Pupil Companies Administrator, College of Well being and Human Efficiency – School of Well being

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STAFF SNAPSHOT: Heidi Tracey Baillie, Pupil Companies Administrator, College of Well being and Human Efficiency

Posted by Josey Houle, Dal Well being freelance author on
July 7, 2023

Tracey Baillie provides academic, moral, and administrative support for hundreds of students annually. (Photo: Bruce Bottomley)

Tracey Baillie supplies educational, ethical, and administrative help for a whole lot of scholars yearly. (Photograph: Bruce Bottomley)

Get to know our Dal Well being workers higher within the Employees Snapshot! Now we have began a brand new characteristic to acknowledge and rejoice our staff’ excellent contributions to the School of Well being and the Dal neighborhood referred to as the Employees Snapshot! The Employees Snapshot will commonly profile one in every of our fabulous workers from our many educational models. If in case you have somebody you need profiled, ship us an e mail at [email protected].


After 23 years on the job, Heidi Tracey Baillie stays grateful to work with college students of all ages and from numerous life experiences.

“You simply have to have the ability to meet everyone the place they’re, and acknowledge that each pupil state of affairs is one hundred pc totally different,” Tracey Baillie says.

Tracey Baillie explains that whereas every workday is totally different, communication with college students, school, and workers is a gentle fixed. Through in-person dialog, e mail, Microsoft Groups or Zoom, she finds gratification by way of her skill to help as many individuals as she will be able to.

“You simply need to have the ability to assist them soar over that hurdle, get that piece of knowledge, remove that barrier in order that they’ll transfer ahead and proceed to achieve success,” Tracey Baillie says.

The frequency of Tracey Baillie’s conferences with college students depends upon Dal’s educational calendar — her busiest pupil advising intervals happen earlier than course registration and withdrawal deadlines. She strives to satisfy college students the place they’re at, whether or not they need assistance with profession planning, are contemplating leaving their program, or are searching for a compassionate ear. Tracey Baillie appreciates seeing the aid on their faces when she’s capable of information them in the appropriate route.

“College students have pressures coming from in every single place, together with themselves. Generally all they want is somebody to take heed to them,” she says.

When she isn’t advising college students, Tracey Baillie is busy finishing numerous administrative duties, and assembly with school and workers. When the pandemic pressured folks to begin working from house, Tracey Baillie was already well-acquainted with the expertise that was gaining recognition. She has been utilizing Microsoft Groups and Zoom to satisfy with potential college students from out-of-province for years. Furthermore, Tracey Baillie is well-accustomed to speaking by way of e mail as an alternative of by face-to-face dialog — she usually spends whole workdays responding to emails.

Tracey Baillie acknowledges that college students’ issues have shifted for the reason that pandemic started, and that college students are struggling to regulate to in-person and on-line studying strategies. Like many Dal staff, she is at present working in a hybrid work-from-home/workplace format.

“It’s good to have the flexibleness. It’s been nice,” she says.

Tracey Baillie appreciates her division’s small measurement, because it permits her to forge vital connections, and to really feel snug in her work atmosphere. Alternatively, she is grateful for the advantages that accompany working for Dal as a bigger establishment. Past her division, Tracey Baillie maintains that there’s all the time somebody inside Dal that she will be able to flip to for recommendation, or for experience on a selected matter.

Tracey Baillie labored as a trainer earlier than beginning at Dal. Excited to interact with college students in a brand new manner, Tracey Baillie joined the College of Well being and Human Efficiency and constructed her position from the bottom up. As the primary Pupil Companies Administrator inside the School of Well being, Tracey Baillie bridged and continues to bridge the gaps in communication between workers, school and college students.

As her job description encompasses a broad set of obligations, Tracey Baillie explains that it took a few years to “discover her groove” as pupil providers administrator. Nonetheless, she insists that the method of molding her position to finest help college students, school and workers is what she loved most about beginning at Dal.

“As with every thing at Dal, the position adjustments by way of the years, it evolves, it’s manner totally different proper now than it was once I began,” she says.

“Heidi is an unimaginable member of our workforce and the scholars all converse to the large influence she has had on their educational careers. They usually confer with her position in shaping their educational pathways even lengthy after they’ve graduated, ” says Dr. Laurene Rehman, Director, College of Well being and Human Efficiency.


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